Frequently Asked Questions


The Online Exhibitor Services Manual provides a comprehensive guide to the technical services available to Exhibitors at TOC Events. It consists of 6 sections 

Section 1 will contain deadlines and the team contact list. 
Section 2 will contain important general information about exhibiting and the exhibition timetable. 
Section 3 will comprise of hotel, parking and transportation information. 
Section 4 will contain important information about stand types, shell scheme details and stand construction. 
Section 5 will contain important information about health and safety.
Section 6 will comprise of the shipping, customs and onsite handling information.

The manual would have been sent by automated e-mail from Rebecca Davis on the 20th December. In case you do not have your login details to the Online Exhibitor Services Manual by 20th December, please, contact Rebecca Davis, Operations Assistant.

The Show Timetable for exhibitors is located in Section 2 of the Online Exhibitor Services Manual. 

An Official List of Service Contractors is available in Section 1 of the Online Exhibitor Services Manual.

All our Official Contractors are listed in the Section 1 of the Online Exhibitor Manual. If you have been contacted by a suspicious party, please, contact Rebecca Davis at

Please, complete "Fascia Nameboard" order form by 05/03/18  and  "Health & Safety Declaration" form by 16/03/18. All additional deadlines and forms can be found in Section 1 of the Online Exhibitor Manual.

There is no set dress code for the exhibition times but our recommendation would be business attire. However, during build-up and break down process the correct personal protective equipment (ppe) is a compulsory requirement for everyone on site, e.g. safety boots and a hard hat. PPE must be worn during all times of build-up and break down.


To know more about visa free entries and visa application process, please, see the official website of Singaporean Government.

TOC Events has secured a limited number of rooms at a special price for our attendees at the official venue of TOC Asia 2018- The Marina Bay Sands.. 

Rooms are discounted at SGD 413 per night including breakfast or SGD 370 per night excluding breakfast + taxes.
(The price is usually SGD 504.93 per night including taxes)

Please note, there is a great choice of cafes and restaurants in the Marina Bay Sands, including the shopping centre, where you can buy food & drinks.

To view the options and book your room at The Marina Bay Sands, please, click here
To find out more about the hotel, please, visit its official website.

If you require more information at this point, please, contact Hannah Mills.


This can be done by yourself in the exhibitor profile. Please search for "Your TOC Asia 2018 Profile" in your inbox dated 11th December for a personalised link for your online exhibitor profile.

This can be done through us directly, please send us an e-mail request with the new company name.

Sometimes this happens because there are foreign letters/symbols present in text, that prevent biographies and descriptions to be seen. Some of the symbols include: Ä,Ö,Ü,ẞ, ™, ° and more.

Please check the text on a presence of foreign letters and symbols, remove them, save changes and refresh your profile. If the problem remains, please contact us.

Please send us an e-mail with new contact details, they should include:

First name
Last name
Job title
Telephone number
E-mail address


The badges are compulsory for everyone who wants to be on site during exhibition, this includes visitors, exhibitors, speakers and delegates. They should be registered prior the event through Visit by GES  platform.

You will need to register your badges through Visit by GES, that is our registering platform.
The process of registering has been simplified for your convenience, so to register you will need to follow a direct link to the registration page.
This link is included into your January Brief E-mail that you will have received by 8th January. 

If you have any questions, please, e-mail Oxana Dudchenko.


Personalised banner is an image created by us to help you to promote your attendance at the show. Personalised banners have your company’s logo, stand number, event dates and places. Banners can be used on your website in “events” section, can be posted on Twitter, Facebook and LinkedIn.

A standard banner looks like this:

E-invitation is an e-mail that includes your personalised banner, a link to your online exhibitor profile, links to exhibitor products, exhibitor list, registration, agendas and other important information. This tool can be used as an invitation for your clients, supporters, suppliers, sponsors, and other stakeholders you would like to inform about your attendance.

A standard e-invitation looks like this:

We send personalised banners and e-invitations to your company’s first point of contact within a period of 2 months before the show. If you have not received them by 1st March, please, contact Oxana Dudchenko.

We can be flexible in designing your personalised banner and e-invitation to some extent. Please send your request to Ralitsa Encheva.

We are actively promoting exhibitor products on our social media accounts.

If you would like us to promote your products, please upload them to your online exhibitor profile and let Ralitsa Encheva know once you have done so.

You can also promote your stand on Twitter using #TOCAsia and also mentioning @TOCWorldwide so we can re-tweet you.


Our official publication partner is Event Guides Ltd. 

It has come to our attention across several UK exhibitions that exhibitors (previous and current) are being contacted by third parties claiming to be collating an exhibitor's directory. Please ignore their correspondence as this is a scam. The companies in question also claim to be offering online services and use a form which resembles an organiser's free catalog listing service, inviting exhibitors to sign and return the form for an entry in a directory. Please ignore any communication from Fairguide and Expo-Guide. 

All exhibitors will be contacted directly by Event Guides Limited, Official Exhibition Guide publisher concerning their complimentary entry.

Exhibitors who complete their profiles on the website or provide their information directly to us will be included in the event guide. The information you enter in the exhibitor profile on the website, such as company’s biography, contact details, website address will be used to fill in the profile in the official event guide.

Both exhibiting and non-exhibiting sponsors will be given a profile in the event guide.

Each exhibitor has a profile that looks like the example below.

This is a feature that needs to be purchased through Event Guides Ltd. Please, contact Lorna Curtecka for further details.

This can be arranged in case there are empty pages left in the event guide. The advertisements can be purchased through Event Guides Ltd, please, contact Lorna Curtecka for discussing details.


TOC Asia offers numerous sponsorship opportunities that are divided into 4 groups: CSC ConferenceTECH TOC Conference and Global Partnerships. You can find more about the opportunities and prices by clicking the sponsorship group in which you are particularly interested, or by contacting our sponsorship team.

The benefits of each sponsorship package can vary, nevertheless the common benefits of sponsoring TOC Asia include:

- Visibility before, during & after the event.
- Website & E-mail Branding
- Exposure across all Socia Media means
- VIP Dinner Invitations
- VIP Passes & Delegate Badges
- Sponsorship Concierge Service

For more information, please, contact our sponsorship team or fell free to leave a request with us.

Ralitsa Encheva
Marketing Executive

Tel: +44 (0)20 7017 9019
 Email Ralitsa

Oxana Dudchenko
Sales & Marketing Administrator

Tel: +44 (0)20 7551 9227 
 Email Oxana
 Connect with Oxana

Rebecca Davis
Operations Assistant

Tel: +44 (0)207 551 9759  
 Email Rebecca